University of Phoenix Campus Academic Specialist in Fresno, California
Under minimal supervision, this position provides customer service to faculty by acting as a liaison and communicates information related to policies, procedures and standards, which may entail the occasional use of discretion and judgement.
Acts as a liaison between the University and the faculty, communicating standard academic policies and procedures, which includes but is not limited to, faculty contractual obligations, faculty course approval and scheduling activities, and faculty member code of conduct.
Communicates with other campus/division functional areas to relay or explain academically-related information regarding University policies, procedures and standards, as well as direct faculty and student services personnel to the appropriate resource(s), as needed. The position may relay some moderately sensitive information to others.Monitors and identifies common faculty and student services personnel inquiries, as well as presents research findings to management team. This position may be involved in routine disciplinary/remediation activities that include providing moderately sensitive communications directly to faculty members. May also participate in organizational task forces or committees to identify ways to improve processes and resolve common customer inquiry issues, as well as improving customer service quality and satisfaction as it relates to Academic Affairs.
Participates in the evaluation of faculty performance by monitoring and reporting faculty performance to management team. Coordinates faculty development activities and performance coaching in conjunction with established organizational policies and procedures.
Enters, maintains and monitors faculty-related information, including scheduling and course information and instructional issues in database tracking system.
Maintains a professional and technical knowledge by attending educational workshops, seminars, and classes, including, participation in professional development workshops.
Performs other duties as assigned or apparent.
Travel may be required for campuses with multiple locations
Bachelor’s degree in Business, Education, Psychology or related field
Two or more years of experience in education, counseling, staffing, student or social services, training, development, or a related area
Two or more years of experience in a customer-facing role
Experience mentoring junior staff (supervisory or lead experience preferred)
Ability to navigate software and provide basic IT support
Experience in conflict resolution and general advisement
Experience leading, communicating, persuading and/or interacting effectively with others in difficult situations
Experience prioritizing and performing multiple tasks simultaneously
Ability to convey a professional image and maintain positive, professional and helpful interactions with students, staff, faculty, and external customers
Ability to acquire and utilize a sound knowledge of the university’s information systems, as well as fundamental knowledge of university services, resources, and products
Ability and willingness to proactively make outgoing calls and receive incoming calls, to support faculty with the appropriate resources translate into successfully impacting student retention and career achievement outcomes.
Job Locations US-CA-Fresno
Company University of Phoenix
Job Family Academic Affairs
Virtual Eligible No
Requisition ID 2017-9251
Position Type Full-Time